> ## Documentation Index
> Fetch the complete documentation index at: https://docs.creem.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Request a Re-Review

> Your account review came back with changes requested. Here is exactly what to do next.

If your account review comes back with **Changes Requested**, don't start from scratch. Fix the flagged issues, then request a re-review from your dashboard.

<Note>
  Re-reviews are requested from **Balance → Payout Account** using the **Request re-review** button. If you need help or the feedback is unclear, contact [Creem support](https://creem.io/contact) and include your Store ID.
</Note>

## Step 1 - Review the feedback

Read the review feedback carefully and make a checklist of every issue you need to fix before requesting another review.

The most common requests, and how to fix them:

| Re-review reason | What to do |
| - | - |
| **Missing or inaccessible legal pages** | Add a Privacy Policy and Terms of Service to your website. Both must load without authentication. |
| **Support email mismatch** | Update your email in **Settings → Business Details** to match what is shown on your website. |
| **Moderation API not integrated** | See the [full integration guide](/features/moderation). Your integration must be running in production, not just sandbox. |
| **Product not live** | Your product must be accessible and functional - not a placeholder or "coming soon" page. |
| **Missing Acceptable Use Policy (AI products)** | Add an AUP to your website that explicitly prohibits NSFW and harmful content generation. |
| **Website inaccessible during review** | Remove any password protection, maintenance mode, or bot wall that blocks the review team. |
| **NSFW or "unfiltered" marketing language** | Remove terms like "uncensored," "no filter," "NSFW," or "18+" from your website, marketing pages, and product UI. |

<Note>
  For AI image and video generation products, the most common failure is that the Moderation API is integrated in sandbox mode only, not in production. See [Verify your integration is live](/features/moderation#verify-your-integration-is-live).
</Note>

## Step 2 - Find your Store ID

You will need your Store ID whenever you contact support about a review.

Go to **Settings** in your dashboard. Your Store ID starts with `sto_` and is displayed at the top of the page.

<Tip>
  Save your Store ID somewhere handy. Leading with it makes support much faster.
</Tip>

## Step 3 - Request the re-review

Once you've made the required changes:

1. Go to **Balance → Payout Account**
2. Review the **Changes Requested** card
3. Click **Request re-review**

<Frame caption="After fixing the requested issues, use the Request re-review button in Balance → Payout Account.">
  <img style={{ borderRadius: '0.5rem' }} src="https://mintcdn.com/creem/r2AtyeAVV2JTGpwg/images/request-re-review-button.png?fit=max&auto=format&n=r2AtyeAVV2JTGpwg&q=85&s=1b1e9bf78972eaf94d91baa627b64e90" alt="Balance page showing the Request re-review button" width="1980" height="632" data-path="images/request-re-review-button.png" />
</Frame>

## What happens next

Re-reviews are typically completed within **1-2 working days**. During peak periods, it may take up to **3 working days**.

During the re-review, the team will:

* Verify the changes you made are live on your website
* For AI products: check that your Moderation API integration is active in production
* Confirm no new issues were introduced

If more changes are still needed, you'll get another request with specific feedback.

## Common questions

<AccordionGroup>
  <Accordion title="I fixed everything but got another change request">
    Usually this means one or more changes were incomplete, not visible to the review team, or new issues were introduced. Double-check the exact feedback and make sure every fix is live before requesting another review.
  </Accordion>

  <Accordion title="My website was working - why did it say inaccessible?">
    This is usually caused by maintenance mode, password protection, Cloudflare bot protection, or a regional access block during the review window. Remove those restrictions before requesting a re-review.
  </Accordion>

  <Accordion title="Can I keep building while I wait?">
    Please finalise the requested adjustments before asking for a re-review. But you can carry on testing your CREEM integration while you wait for the review — you just can't take live payments until the account is approved.
  </Accordion>

  <Accordion title="I wasn't told what to change">
    The specific feedback is in the email we sent and in [your dashboard](https://www.creem.io/dashboard/balances/accounts). If it isn't clear, work through all of the items in Step 1 — most accounts that come back have hit more than one, and fixing them all before you resubmit is faster than resubmitting twice.

    If your status is **Rejected** rather than changes requested, this guide doesn't apply — see [If your account was rejected](/merchant-of-record/account-reviews/rejected-accounts).
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Account Reviews" icon="clipboard-check" href="/merchant-of-record/account-reviews/account-reviews">
    Full checklist and review requirements.
  </Card>

  <Card title="AI Wrapper Compliance" icon="shield-check" href="/merchant-of-record/account-reviews/ai-wrapper-compliance">
    Extra requirements for AI image and video products.
  </Card>
</CardGroup>


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